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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tobias Rice

March 18, 2025

5  out of  5
rating by Tobias Rice
"Sara spent extra time with me and was super helpful and the nicest person. They were also able to answer all of my questions and supply me with an amazing quote."
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Mike Byers

March 17, 2025

4  out of  5
rating by Mike Byers
"Great service and informative and nice"
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Sheila Hiland

March 6, 2025

5  out of  5
rating by Sheila Hiland
"My agent that assisted me today with my funeral insurance was awesome."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! - Your Collinsville, IL State Farm Agent Bobby Simpson"
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Medger

March 3, 2025

5  out of  5
rating by Medger
"they took the time to talk to me and help me get the best policy for me"
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Marty Abilez

February 21, 2025

5  out of  5
rating by Marty Abilez
"Charlie Corbett was very easily to work with. He was professional and knowledgeable of services available to fit my needs."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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jack jones

February 13, 2025

5  out of  5
rating by jack jones
"Sarah shelton was very easy to work with and very understanding, she got me a better price than my previous insurance company and a better policy even! Also sarah was down to earth and i would recomend her for insurance to anyone."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! - Your Collinsville, IL State Farm Agent Bobby Simpson"
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Michael Blunt

January 16, 2025

5  out of  5
rating by Michael Blunt
"Sarah Shelton was wonderful by being very polite and asking how is my day going. She also gave me a good insurance quote. Thanks. 🙏🏽"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! - Your Collinsville, IL State Farm Agent Bobby Simpson"
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Jordan Danalewich (chanyeolbee)

January 3, 2025

5  out of  5
rating by Jordan Danalewich (chanyeolbee)
"I was shopping around for new insurance and got a call from Sarah Shelton about state farm. She was super nice and personable and made the process of getting the quote and buying the insurance super easy. Overall super pleasant experience!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! - Your Collinsville, IL State Farm Agent Bobby Simpson"
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Danelle Brown

January 2, 2025

5  out of  5
rating by Danelle Brown
"Sarah Shelton at this office is amazing. She was incredibly patient as we overcame obstacles buying a home and getting the proper insurance, and then followed up timely to help me move my auto. I highly recommend working with her!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! - Your Collinsville, IL State Farm Agent Bobby Simpson"
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Ann wells

December 6, 2024

5  out of  5
rating by Ann wells
"I have been with State Farm for years and will never switch, everyone in the office has always been very helpful"
We responded:
"Dear Ann, Thank you so much for your loyalty and for sharing your positive experience with State Farm! We are thrilled to hear that you have been with us for years and have always found our team to be very helpful. At State Farm, we strive to provide exceptional customer service and support to all our clients, and it's heartwarming to know that our efforts have made a lasting impression on you. Your kind words are greatly appreciated and motivate us to continue delivering the best service possible. We are truly grateful for your trust and commitment to State Farm. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you for many more years to come! -Your Collinsville, IL State Farm Agent Bobby Simpson"
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Lillian M

December 4, 2024

5  out of  5
rating by Lillian M
"Sarah Shelton was wonderful to work with and the process was quick. The savings for my auto insurance is phenomenal! It was a pleasure working with Sarah."
We responded:
"Dear Lillian M, Thank you so much for your fantastic 5-star review! We’re delighted to hear about your positive experience with Sarah and the exceptional service she provided. It’s wonderful to know that the process was quick and that you’re enjoying phenomenal savings on your auto insurance. At Bobby Simpson State Farm, we pride ourselves on delivering top-notch customer service and providing our clients with the best insurance solutions tailored to their needs. We’re thrilled to have met your expectations and made your experience a pleasant one. We truly appreciate your kind words and for taking the time to share your experience with us. We look forward to serving you again in the future and helping you with any other insurance needs you may have. -Your Collinsville, IL State Farm Agent"
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Khali J Vaughn

October 29, 2024

5  out of  5
rating by Khali J Vaughn
"A blessing to receive such low rates and a smaller monthly bill"
We responded:
"Thank you so much for your 5-star review! We are thrilled to know that you had a positive experience with Bobby Simpson State Farm. Your satisfaction is our top priority, and it’s wonderful to see that reflected in your rating. -Your Collinsville, IL State Farm Agent Bobby Simpson"
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Tamico Nealy

October 17, 2024

5  out of  5
rating by Tamico Nealy
""Just wrapped up my experience with State Farm, and I felt it was time to share a review! 🌟 From the moment I reached out, My agent Sara was incredibly helpful and attentive. Whether it was answering my questions or guiding me through the process to choose a policy that was a good fit to my needs , I truly felt like a priority. Grateful for her support and looking forward to being part of their insurance family! If you're looking for reliable insurance coverage and someone who’s patient with you and not rushing through the process , I highly recommend giving them a try! #StateFarm #CustomerService #Grateful" Sincerely, Tamico"
We responded:
"Dear Tamico, Thank you so much for taking the time to share your positive experience with us! 🌟 We're thrilled to hear that Sara was able to provide you with the attentive and helpful service that we strive for. Making sure our customers feel like a priority is our top goal, and it's wonderful to know that you felt supported throughout the process. We're grateful to have you as part of our insurance family and appreciate your recommendation. Welcome aboard! Your Collinsville, IL State Farm Agent Bobby Simpson"
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Thomas Naas

October 3, 2024

5  out of  5
rating by Thomas Naas
"Sarah was very helpful and patient with an old guy who is hard of hearing, (me) , and got me set up with the policy I needed."
We responded:
"Dear Thomas, Thank you for sharing your experience with us! We're delighted to hear that Sarah was able to assist you with patience and care. It's important to us that every customer feels understood and supported, regardless of any challenges. We're glad she was able to help you find the policy you needed. If you have any more questions or need further assistance, please don't hesitate to reach out. Your Collinsville, IL State Farm Agent Bobby Simpson"
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Shpresa Berisha

September 29, 2024

5  out of  5
rating by Shpresa Berisha
"Very nice very friendly"
We responded:
"Thank you for your kind words! We are delighted to hear that you found our team to be very nice and friendly. Providing excellent customer service is our top priority at State Farm in Collinsville, IL. If you need any further assistance, we're always here to help. Your Collinsville, IL State Farm Agent Bobby Simpson"
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Rhonda Key

September 25, 2024

5  out of  5
rating by Rhonda Key
"Extremely satisfied with this experience. Totally surprised at the monthly cost! Great employees, very helpful."
We responded:
"Dear Rhonda, Thank you for your wonderful feedback! We're thrilled to hear that you're extremely satisfied with your experience and pleasantly surprised by the monthly cost. Our team works hard to provide great service and support, and it's fantastic to know that you found our employees very helpful. If you have any further questions or need assistance, we're always here for you. Your Collinsville, IL State Farm Agent Bobby Simpson"
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Monique Smith

September 12, 2024

5  out of  5
rating by Monique Smith
"“I would definitely recommend Sarah Shelton to anyone who needs insurance. She was kind, courteous and offered good conversation while remaining professional at what she does as a representative for State Farm. I was pleased with the entire experience.”"
We responded:
"Thank you, Monique, for your wonderful 5-star review! We are thrilled to hear that Sarah provided you with exceptional service and a pleasant experience. At State Farm in Collinsville, IL, we pride ourselves on offering professional and courteous service to all our clients. If you ever have any further questions or need assistance with your insurance needs, please don't hesitate to reach out. Your recommendation means a lot to us! Your Collinsville, IL State Farm Agent Bobby Simpson"
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KannaScum

September 10, 2024

5  out of  5
rating by KannaScum
"Sarah Shelton was a joy to talk to"
We responded:
"Thank you for sharing your experience! We're glad to hear that Sarah Shelton was a joy to talk to. At State Farm in Collinsville, IL, we strive to create positive and enjoyable interactions with all our clients. If you ever need further assistance, feel free to reach out to us. Your Collinsville, IL State Farm Agent Bobby Simpson"
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Brandon Dicus

August 23, 2024

5  out of  5
rating by Brandon Dicus
"Sarah Shelton helped me a lot and was very very polite and courteous and had lots of patience you got me legal and back on the road in no time and I'd highly recommend her to somebody else"
We responded:
"Thank you, Brandon, for your fantastic 5-star review! We are delighted to hear that Sarah Shelton provided you with polite, courteous, and patient service, and got you back on the road in no time. At State Farm in Collinsville, IL, we aim to provide efficient and friendly service to all our clients. Your recommendation means a lot to us, and we're here whenever you need further assistance. Your Collinsville, IL State Farm Agent Bobby Simpson"
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Karissa Young

August 7, 2024

5  out of  5
rating by Karissa Young
"Sarah Shelton was such great help at getting me what I needed for my policy!! She was very polite and patient even while having technical problems, she got what I needed done!"
We responded:
"Thank you, Karissa, for your wonderful 5-star review! We are thrilled to hear that Sarah Shelton was able to assist you effectively, even while facing technical challenges. Her politeness and patience are a true reflection of our commitment to excellent customer service at State Farm in Collinsville, IL. If you need any further assistance with your policy, please don't hesitate to reach out. Your Collinsville, IL State Farm Agent Bobby Simpson"
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Heather Martinez

July 31, 2024

5  out of  5
rating by Heather Martinez
"Sarah was amazing to work with! She made getting set up for my first insurance policy very easy & stress free. She was very kind & personable on the phone!!"
We responded:
"Thank you, Heather, for your fantastic 5-star review! We are so pleased to hear that Sarah made the process of setting up your first insurance policy easy and stress-free. Her kindness and personable approach are what we strive for at State Farm in Collinsville, IL. If you ever need any further assistance, we're always here to help. Your Collinsville, IL State Farm Agent Bobby Simpson"
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Keith Scribner

July 1, 2024

5  out of  5
rating by Keith Scribner
"I think Sarah Shelton did a great job on helping me with getting my truck insurance in order for me."
We responded:
"Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Sarah provided exceptional assistance in getting your truck insurance in order. We truly appreciate your kind words and will make sure to pass on your feedback to Sarah. - Your Collinsville, IL State Farm Agent Bobby Simpson"
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Nizar Hamdan

June 26, 2024

5  out of  5
rating by Nizar Hamdan
"The best agent I’ve ever worked with and the staff is amazing and super helpful and will work to get you the best rate possible. Thankful to have them."
We responded:
"Thank you for sharing your wonderful feedback with us! We are thrilled to hear that you had such a positive experience working with our agent and staff. We take pride in providing excellent service and it's great to know that we have exceeded your expectations. - Your Collinsville, IL State Farm Agent Bobby Simpson"
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Brian Mack

June 26, 2024

5  out of  5
rating by Brian Mack
"Absolutely outstanding service! Sarah Shelton went above and beyond in assisting me with my insurance needs. Her professionalism, knowledge, and genuine care for her clients are unparalleled. She patiently answered all my questions, provided thorough explanations, and was persistent in tailored a policy that perfectly fits my requirements. I highly recommend Sarah Shelton to anyone looking for a reliable and personable insurance agent. She made the entire process seamless and stress-free. Make sure to let her know I sent you!"
We responded:
"Thank you so much for taking the time to share your incredible experience with us! We are absolutely thrilled to hear that Sarah provided you with outstanding service and went above and beyond to assist you with your insurance needs. Sarah takes great pride in her professionalism, knowledge, and genuine care for her clients, and it's wonderful to know that her efforts have been recognized. We will be sure to pass on your kind words to her. - Your Collinsville, IL State Farm Agent Bobby Simpson"
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Dean El

June 24, 2024

5  out of  5
rating by Dean El
"Amazing to work with, customer service is outstanding! Bobby was able to package all my needs in one while saving me money and making it super easy to understand. Informative and on top of it. Highly recommend."
We responded:
"Thank you for taking the time to share your amazing experience with us! We are thrilled to hear that you had a positive and outstanding customer service experience while working with Bobby. Bobby takes great pride in providing exceptional service and it's fantastic to know that he was able to package all your insurance needs together while also saving you money. Making the process easy to understand and providing informative guidance is always our goal, and we are glad that Bobby delivered on this promise."