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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ann wells

December 6, 2024

5  out of  5
rating by Ann wells
"I have been with State Farm for years and will never switch, everyone in the office has always been very helpful"
We responded:
"Dear Ann, Thank you so much for your loyalty and for sharing your positive experience with State Farm! We are thrilled to hear that you have been with us for years and have always found our team to be very helpful. At State Farm, we strive to provide exceptional customer service and support to all our clients, and it's heartwarming to know that our efforts have made a lasting impression on you. Your kind words are greatly appreciated and motivate us to continue delivering the best service possible. We are truly grateful for your trust and commitment to State Farm. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you for many more years to come! -Your Collinsville, IL State Farm Agent Bobby Simpson"
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Lillian M

December 4, 2024

5  out of  5
rating by Lillian M
"Sarah Shelton was wonderful to work with and the process was quick. The savings for my auto insurance is phenomenal! It was a pleasure working with Sarah."
We responded:
"Dear Lillian M, Thank you so much for your fantastic 5-star review! We’re delighted to hear about your positive experience with Sarah and the exceptional service she provided. It’s wonderful to know that the process was quick and that you’re enjoying phenomenal savings on your auto insurance. At Bobby Simpson State Farm, we pride ourselves on delivering top-notch customer service and providing our clients with the best insurance solutions tailored to their needs. We’re thrilled to have met your expectations and made your experience a pleasant one. We truly appreciate your kind words and for taking the time to share your experience with us. We look forward to serving you again in the future and helping you with any other insurance needs you may have. -Your Collinsville, IL State Farm Agent"
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Khali J Vaughn

October 29, 2024

5  out of  5
rating by Khali J Vaughn
"A blessing to receive such low rates and a smaller monthly bill"
We responded:
"Thank you so much for your 5-star review! We are thrilled to know that you had a positive experience with Bobby Simpson State Farm. Your satisfaction is our top priority, and it’s wonderful to see that reflected in your rating. -Your Collinsville, IL State Farm Agent Bobby Simpson"
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Tamico Nealy

October 17, 2024

5  out of  5
rating by Tamico Nealy
""Just wrapped up my experience with State Farm, and I felt it was time to share a review! 🌟 From the moment I reached out, My agent Sara was incredibly helpful and attentive. Whether it was answering my questions or guiding me through the process to choose a policy that was a good fit to my needs , I truly felt like a priority. Grateful for her support and looking forward to being part of their insurance family! If you're looking for reliable insurance coverage and someone who’s patient with you and not rushing through the process , I highly recommend giving them a try! #StateFarm #CustomerService #Grateful" Sincerely, Tamico"
We responded:
"Dear Tamico, Thank you so much for taking the time to share your positive experience with us! 🌟 We're thrilled to hear that Sara was able to provide you with the attentive and helpful service that we strive for. Making sure our customers feel like a priority is our top goal, and it's wonderful to know that you felt supported throughout the process. We're grateful to have you as part of our insurance family and appreciate your recommendation. Welcome aboard! Your Collinsville, IL State Farm Agent Bobby Simpson"
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Thomas Naas

October 3, 2024

5  out of  5
rating by Thomas Naas
"Sarah was very helpful and patient with an old guy who is hard of hearing, (me) , and got me set up with the policy I needed."
We responded:
"Dear Thomas, Thank you for sharing your experience with us! We're delighted to hear that Sarah was able to assist you with patience and care. It's important to us that every customer feels understood and supported, regardless of any challenges. We're glad she was able to help you find the policy you needed. If you have any more questions or need further assistance, please don't hesitate to reach out. Your Collinsville, IL State Farm Agent Bobby Simpson"
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Shpresa Berisha

September 29, 2024

5  out of  5
rating by Shpresa Berisha
"Very nice very friendly"
We responded:
"Thank you for your kind words! We are delighted to hear that you found our team to be very nice and friendly. Providing excellent customer service is our top priority at State Farm in Collinsville, IL. If you need any further assistance, we're always here to help. Your Collinsville, IL State Farm Agent Bobby Simpson"
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Rhonda Key

September 25, 2024

5  out of  5
rating by Rhonda Key
"Extremely satisfied with this experience. Totally surprised at the monthly cost! Great employees, very helpful."
We responded:
"Dear Rhonda, Thank you for your wonderful feedback! We're thrilled to hear that you're extremely satisfied with your experience and pleasantly surprised by the monthly cost. Our team works hard to provide great service and support, and it's fantastic to know that you found our employees very helpful. If you have any further questions or need assistance, we're always here for you. Your Collinsville, IL State Farm Agent Bobby Simpson"
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Monique Smith

September 12, 2024

5  out of  5
rating by Monique Smith
"“I would definitely recommend Sarah Shelton to anyone who needs insurance. She was kind, courteous and offered good conversation while remaining professional at what she does as a representative for State Farm. I was pleased with the entire experience.”"
We responded:
"Thank you, Monique, for your wonderful 5-star review! We are thrilled to hear that Sarah provided you with exceptional service and a pleasant experience. At State Farm in Collinsville, IL, we pride ourselves on offering professional and courteous service to all our clients. If you ever have any further questions or need assistance with your insurance needs, please don't hesitate to reach out. Your recommendation means a lot to us! Your Collinsville, IL State Farm Agent Bobby Simpson"
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KannaScum

September 10, 2024

5  out of  5
rating by KannaScum
"Sarah Shelton was a joy to talk to"
We responded:
"Thank you for sharing your experience! We're glad to hear that Sarah Shelton was a joy to talk to. At State Farm in Collinsville, IL, we strive to create positive and enjoyable interactions with all our clients. If you ever need further assistance, feel free to reach out to us. Your Collinsville, IL State Farm Agent Bobby Simpson"
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Brandon Dicus

August 23, 2024

5  out of  5
rating by Brandon Dicus
"Sarah Shelton helped me a lot and was very very polite and courteous and had lots of patience you got me legal and back on the road in no time and I'd highly recommend her to somebody else"
We responded:
"Thank you, Brandon, for your fantastic 5-star review! We are delighted to hear that Sarah Shelton provided you with polite, courteous, and patient service, and got you back on the road in no time. At State Farm in Collinsville, IL, we aim to provide efficient and friendly service to all our clients. Your recommendation means a lot to us, and we're here whenever you need further assistance. Your Collinsville, IL State Farm Agent Bobby Simpson"
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Karissa Young

August 7, 2024

5  out of  5
rating by Karissa Young
"Sarah Shelton was such great help at getting me what I needed for my policy!! She was very polite and patient even while having technical problems, she got what I needed done!"
We responded:
"Thank you, Karissa, for your wonderful 5-star review! We are thrilled to hear that Sarah Shelton was able to assist you effectively, even while facing technical challenges. Her politeness and patience are a true reflection of our commitment to excellent customer service at State Farm in Collinsville, IL. If you need any further assistance with your policy, please don't hesitate to reach out. Your Collinsville, IL State Farm Agent Bobby Simpson"
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Heather Martinez

July 31, 2024

5  out of  5
rating by Heather Martinez
"Sarah was amazing to work with! She made getting set up for my first insurance policy very easy & stress free. She was very kind & personable on the phone!!"
We responded:
"Thank you, Heather, for your fantastic 5-star review! We are so pleased to hear that Sarah made the process of setting up your first insurance policy easy and stress-free. Her kindness and personable approach are what we strive for at State Farm in Collinsville, IL. If you ever need any further assistance, we're always here to help. Your Collinsville, IL State Farm Agent Bobby Simpson"
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Keith Scribner

July 1, 2024

5  out of  5
rating by Keith Scribner
"I think Sarah Shelton did a great job on helping me with getting my truck insurance in order for me."
We responded:
"Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Sarah provided exceptional assistance in getting your truck insurance in order. We truly appreciate your kind words and will make sure to pass on your feedback to Sarah. - Your Collinsville, IL State Farm Agent Bobby Simpson"
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Nizar Hamdan

June 26, 2024

5  out of  5
rating by Nizar Hamdan
"The best agent I’ve ever worked with and the staff is amazing and super helpful and will work to get you the best rate possible. Thankful to have them."
We responded:
"Thank you for sharing your wonderful feedback with us! We are thrilled to hear that you had such a positive experience working with our agent and staff. We take pride in providing excellent service and it's great to know that we have exceeded your expectations. - Your Collinsville, IL State Farm Agent Bobby Simpson"
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Brian Mack

June 26, 2024

5  out of  5
rating by Brian Mack
"Absolutely outstanding service! Sarah Shelton went above and beyond in assisting me with my insurance needs. Her professionalism, knowledge, and genuine care for her clients are unparalleled. She patiently answered all my questions, provided thorough explanations, and was persistent in tailored a policy that perfectly fits my requirements. I highly recommend Sarah Shelton to anyone looking for a reliable and personable insurance agent. She made the entire process seamless and stress-free. Make sure to let her know I sent you!"
We responded:
"Thank you so much for taking the time to share your incredible experience with us! We are absolutely thrilled to hear that Sarah provided you with outstanding service and went above and beyond to assist you with your insurance needs. Sarah takes great pride in her professionalism, knowledge, and genuine care for her clients, and it's wonderful to know that her efforts have been recognized. We will be sure to pass on your kind words to her. - Your Collinsville, IL State Farm Agent Bobby Simpson"
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Dean El

June 24, 2024

5  out of  5
rating by Dean El
"Amazing to work with, customer service is outstanding! Bobby was able to package all my needs in one while saving me money and making it super easy to understand. Informative and on top of it. Highly recommend."
We responded:
"Thank you for taking the time to share your amazing experience with us! We are thrilled to hear that you had a positive and outstanding customer service experience while working with Bobby. Bobby takes great pride in providing exceptional service and it's fantastic to know that he was able to package all your insurance needs together while also saving you money. Making the process easy to understand and providing informative guidance is always our goal, and we are glad that Bobby delivered on this promise."
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Nick Fondacaro

June 24, 2024

5  out of  5
rating by Nick Fondacaro
"Bobby and team were super knowledgeable and taught me everything I needed to know. Highly recommend!"
We responded:
"Thank you for taking the time to share your amazing experience with us! We are thrilled to hear that you had a positive and outstanding customer service experience while working with Bobby. Bobby takes great pride in providing exceptional service and it's fantastic to know that he was able to package all your insurance needs together while also saving you money. Making the process easy to understand and providing informative guidance is always our goal, and we are glad that Bobby delivered on this promise."
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Daniel Ganey

June 24, 2024

5  out of  5
rating by Daniel Ganey
"Bobby and his team are always quick to help out and really care about their customers. Definitely recommend"
We responded:
"Thank you for taking the time to share your amazing experience with us! We are thrilled to hear that you had a positive and outstanding customer service experience while working with Bobby. Bobby takes great pride in providing exceptional service and it's fantastic to know that he was able to package all your insurance needs together while also saving you money. Making the process easy to understand and providing informative guidance is always our goal, and we are glad that Bobby delivered on this promise."
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Tyler Jennings

June 24, 2024

5  out of  5
rating by Tyler Jennings
"Bobby and his team go above and beyond!! Not only will they make sure you’re getting the best policy possible, they will educate and help you understand everything!! Great team at Bobby Simpson State Farm!"
We responded:
"We truly appreciate your kind words and your trust in our team. If there is anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you in the future.- Your Collinsville, IL State Farm Agent Bobby Simpson"
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Julia Simpson

June 24, 2024

5  out of  5
rating by Julia Simpson
"Bobby helped us get better coverage and we saved so much monthly by switching to him. Everyone was super friendly and welcoming, and answered all of my questions."
We responded:
"Thanks for the great feedback, Julia! I am glad I could help you get better coverage. We're always here to answer your questions and provide friendly service. Don't hesitate to reach out if you need anything else! - Bobby"
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Chris Pendleton

June 24, 2024

5  out of  5
rating by Chris Pendleton
"Great agent! Bobby and his office staff have been so helpful and willing to work with me."
We responded:
"We truly appreciate your kind words and your trust in our team. If there is anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you in the future. - Your Collinsville, IL State Farm Agent Bobby Simpson"
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Dillon Herrmann

June 24, 2024

5  out of  5
rating by Dillon Herrmann
"Bobby is the best insurance agent I have ever met in my life. The service he was able to provide me was outstanding. I walked in the door, not sure how the experince was going to go. But I was greeted with nothing but a big smile and firm handshake (he probably benched 405 in highscool). All I can do is recommend this guy for your future insurance needs."
We responded:
"We truly appreciate your kind words and your trust in our team. If there is anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you in the future. - Your Collinsville, IL State Farm Agent Bobby Simpson"
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Omega08082

June 24, 2024

5  out of  5
rating by Omega08082
"Bobby is a very helpful and intelligent young man! He was super sweet to my wife and I and taught us a lot about finding the right insurance products based on our needs and goals. He also has very lovely staff and I highly recommend everyone to get at least a free quote from him or his team!"
We responded:
"Thank you for taking the time to leave such a positive review about your experience with Bobby and his team! We greatly appreciate your kind words and recommendation. Bobby is dedicated to providing exceptional service and it's wonderful to hear that he was helpful, intelligent, and sweet to both you and your wife. We are glad he was able to educate you on finding the right insurance products tailored to your needs and goals. We also appreciate your kind words about our lovely staff. We take pride in our team and their commitment to providing excellent customer service. - Your Collinsville, IL State Farm Agent Bobby Simpson"
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Austin Kennedy

June 24, 2024

5  out of  5
rating by Austin Kennedy
"Bobby is not only super knowledgeable but also excels at communicating insurance information in an easy to understand way. Life is simpler with Bobby!"
We responded:
"Thank you for taking the time to leave such a positive review about your experience with Bobby and his team! We greatly appreciate your kind words and recommendation. Bobby is dedicated to providing exceptional service and it's wonderful to hear that he was helpful, intelligent, and sweet to both you and your wife. We are glad he was able to educate you on finding the right insurance products tailored to your needs and goals. We also appreciate your kind words about our lovely staff. We take pride in our team and their commitment to providing excellent customer service. - Your Collinsville, IL State Farm Agent Bobby Simpson"
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Gerry Rohn

June 22, 2024

5  out of  5
rating by Gerry Rohn
"They are very patient and helpful not only are you getting great coverage but your getting great agents and Sarah has the patience of a angel and Charlie is one of the most helpful agent you could ever have for real"
We responded:
"We are thrilled to hear that our team members, Sarah and Charlie, provided you with patient and helpful service. We take pride in having a team that goes above and beyond to ensure our clients receive not only great coverage but also exceptional customer service. Sarah's patience and Charlie's helpfulness are truly valued assets, and we are glad that they were able to assist you effectively. If there is anything else we can do to further assist you, please don't hesitate to reach out. We appreciate your trust in our team and look forward to continuing to serve you in the future. - Your Collinsville, IL State Farm Agent Bobby Simpson"